Privacy Policy
1. Data Controller
The data controller responsible for data processing is IMS — International Moving Services. For inquiries regarding your personal data, please contact us at our registered office.
2. Data We Collect
When you use our website or contact us, we collect the following personal data: name, email address, phone number, and any additional information you provide in your inquiry. This data is necessary to respond to your request and provide our services.
3. Purpose of Processing
Your personal data is processed for the following purposes: (a) to respond to your inquiry and provide a quotation, (b) to contact you regarding your relocation, (c) to coordinate and execute your move, and (d) to comply with legal obligations. The legal basis is Art. 6(1)(b) GDPR (contract fulfillment) and Art. 6(1)(f) GDPR (legitimate interest).
4. Cloud Storage & Data Processing
Your data is stored and processed on secure cloud servers. We use industry-standard encryption for data in transit (TLS/SSL) and at rest. Our cloud infrastructure is hosted within the European Union or in jurisdictions that provide an adequate level of data protection as determined by the European Commission. Access to your data is strictly limited to authorized personnel.
5. Data Sharing & Third Parties
We do not sell your personal data. Data may be shared with: (a) logistics and shipping partners necessary for executing your move, (b) customs authorities when required for international relocations, (c) IT service providers who process data on our behalf under strict data processing agreements. All third parties are contractually obligated to handle your data in compliance with GDPR.
6. Data Retention
Your personal data is retained for the duration necessary to fulfill the purposes outlined above. Inquiry data from incomplete or abandoned requests is automatically deleted after 90 days. Completed project data is retained for the legally required period (typically 10 years for commercial records) and then securely deleted.
7. Your Rights
Under GDPR, you have the right to: (a) access your personal data, (b) rectify inaccurate data, (c) request deletion of your data ('right to be forgotten'), (d) restrict processing, (e) data portability, (f) object to processing, and (g) withdraw consent at any time. To exercise these rights, contact us at our registered office. You also have the right to lodge a complaint with a supervisory authority.
8. Cookies & Analytics
This website uses essential cookies required for basic functionality. No additional third-party analytics or profiling tools are used. Session data is stored locally in your browser.